Most orders are shipped via: Fedex, UPS. Orders are usually filled and shipped within 24 hours! (weekdays - Weekends do not count! Late Friday orders are shipped on monday excluding Holidays) From time to time there may be a delay (usually 3-5 business days) in shipment due to availability of product and or its accessories. If an item is back ordered, you will be informed of an approximate ship date. All Customers orders are shipped Insured and are given a FedEx, UPS & o r a USPS tracking # for location, and if available the shipping length (time). However, at times USPS ship method may be used. PLEASE NOTE: *FedEx, UPS will not ship to PO Boxes or to Military addresses - Products on this site are available for delivery to addresses to the 48 Continental United States and Canada - only. All prices are in U.S. dollars. DO NOT accept any package that appears to have been tampered or opened or damaged. Keep your packing slip and container it was shipped in for possible inspection. If this does occur, please notify us immediately at damages@mechanicstoolsandbits.com *Shipping methods are subject to change without notice! Return Policy - If you are not completely satisfied with the product purchased: Products must be returned within 7 days of date received for the full credit of item (s) purchased (shipping fees are non-refundable). **You must obtain an RMA Number (Return Authorization) before sending products back for credit. This Number must accompany the product for proper credits to be applied without delay. All products must be "unused" and sent back in its original package, and must be insured for shipment at your expense. A restocking fee may be deducted. DO NOT accept any package that appears to have been tampered or opened or damaged. Keep your original packing for possible inspection. If this problem does occur, please notify us at returns@mechanicstoolsandbits.com Mechanics Tools and Bits Warranty = honors the Manufacturer warranties & will abide by the said manufacturer requirements to have products serviced for warranty. There are products distributed from Mechanics Tools and Bits that need to be sent for service directly to the manufacturer of said products in order to avoid terminating said warranty. You are responsible for all shipping fees to and from in the warranty process